Support Center

Contact Technical Support

Enterprise Support
With local support and professional services teams located around the globe, Cloudian is there 24×7 to ensure your success.

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Contact Technical Support – Severity 1 Issues Only
Please make sure you have submitted a new case in the support portal prior to calling Severity 1 Support.

Toll-free from the U.S.: +1 800-992-4773
United Kingdom: +44 20 8068 0972
Netherlands: +31 20 808 3310
Italy: +39 010 890 7142
Australia: +61 (0)2 7251 1718
For Japanese language, 日本語サポート: +81 (0)50-1751-4571
U.S. Federal Customer Support: +1 703-755-7355

Cloudian Admin Guide

Access the complete product documentation for Cloudian® HyperStore®, the massively scalable, fully S3-compatible object storage system. Inside, you’ll find detailed guidance on deploying, administering, and managing HyperStore.

View the Guide

Support Portal

Our Support Portal is your centralized hub for all Cloudian technical assistance and resources. Available 24×7, it gives you direct access to Cloudian’s expert support team, comprehensive how-to guides, and an extensive knowledge base. Through the portal, you can easily create, manage, and track service requests, ensuring fast and transparent resolution of any issues. You’ll also find detailed troubleshooting articles, step-by-step configuration guidance, and answers to frequently asked questions – all designed to help you optimize your Cloudian deployment and maintain peak performance at every stage of your journey.

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Enterprise Support & Professional Services

Cloudian provides a unique combination of tools and expertise to help you get the most from your Cloudian deployment — whether single location or petabyte scale-out across multiple locations around the world. Our support offerings are designed to ensure the success and operational health of your Cloudian deployment, maximizing uptime and performance while also delivering proactive analytics and insight.

Enterprise-Class Support: Cloudian offers enterprise-class customer support to ensure your success.

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Professional Services Support: Cloudian Professional Services ensure your HyperStore® cluster is expertly installed, configured, and ready for seamless integration and data migration.

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Cloudian Education & Training

Unlock the full potential of your Cloudian® solutions with our comprehensive training and certification programs. Whether you’re setting up your first deployment or looking to deepen your operational expertise, Cloudian Training and Education offers relevant, hands-on courses tailored for both customers and partners.

Gain the practical skills and technical confidence to design, manage, and optimize Cloudian environments—from foundational setup to advanced system administration. Each course is crafted to help you maximize performance, efficiency, and value from your Cloudian investment.

Ready to elevate your knowledge and stand out with Cloudian certification?

Learn More

Choose From 4 Service Levels

From our basic support to HyperCare lights-out remote management

HyperCare*

We remotely manage Cloudian for you 24×7

24×7 infrastructure management
Software update management
Expansion support

Premier*

How can I help you?

24×7 infrastructure management
Support team member
Live consult during business hours

Standard Support

We guide you at every step.

24×7 infrastructure management
Software update assistance
Best-practices guidance

Basic Support

How can we help you?

24×7 support for high priority needs
Rapid response for all other requests

HyperCare Makes It Easier

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Rob Abrams Chief Technical Officer, Sithabile